General Terms and Conditions of Sale

Between the undersigned:

Nassim BOUNABI, Sole Trader (Entrepreneur Individuel), operating under the micro-enterprise regime, residing at 407 rue de Changis, 77550, Moissy-Cramayel, France, registered in the Business Register / Trades Directory (SIRET number: 832 156 988 00012), hereinafter referred to as the "Seller", on the one hand,

And: Any natural person or legal entity purchasing services on the website www.profnassim.com, Hereinafter referred to as the "Buyer" or the "Customer", On the other hand.

It has been set out and agreed as follows:

Preamble

The Seller is an independent language teacher and trainer. He offers online language teaching and lesson services intended for individuals (consumers) or professionals, marketed through his website www.profnassim.com. The list and description of the services offered by the Seller can be consulted on the aforementioned website.

Article 1: Subject Matter

We collect personal identification data (Name, Email address) only when voluntarily provided by you (course registration, contact form). We also collect technical data (browser type, operating system) to improve your experience on the Site.

Article 2: General Provisions

These General Terms and Conditions of Sale (GTCS) govern all sales of services made through the Seller's website and form an integral part of the Contract between the Buyer and the Seller. They are fully enforceable against the Buyer, who accepted them before placing an order.

The Seller reserves the right to modify these GTCS at any time by publishing a new version on his website. The applicable GTCS are those in force on the date of payment for the order.

Acceptance of these GTCS is materialized by a mandatory checkbox and a validation click at the time of ordering. The Customer declares having read all of these GTCS and accepting them without restriction or reservation. The Customer acknowledges having received the necessary advice and information to ensure that the offer meets their needs. The Customer declares being legally capable of entering into a contract under French law. Unless proven otherwise, the information recorded by the Seller constitutes proof of all transactions.

Article 3: Prices and Financial Terms

The prices of the services (individual lessons or lesson packages) are stated in Euros (€) and are precisely specified on the service description pages as well as on the order page.

Pursuant to Article 293 B of the French General Tax Code (Code général des impôts), VAT is not applicable to the prices displayed.

Payment of the total price is due immediately upon ordering. The Seller reserves the right to modify his prices at any time for the future. Telecommunication costs and computer equipment costs necessary to access the website and follow the online lessons remain the sole responsibility of the Customer.

Article 4: Ordering Process and Online Contract Conclusion

In accordance with the provisions of Article 1127-1 of the French Civil Code (Code civil), the Customer must follow a series of steps to conclude the contract electronically:

  1. Information on the essential characteristics of the service (type of lesson, size of the package).

  2. Selection of the service and validation of the cart.

  3. Provision of the Customer's essential contact details (identification, email).

  4. Express acceptance of these General Terms and Conditions of Sale (checkbox).

  5. Verification of the order details and, if necessary, correction of errors (double-click formality).

  6. Following instructions for secure payment.

The Customer immediately receives email confirmation of the payment and an acknowledgment of receipt of the order. Archiving of communications, orders, and invoices is carried out on a reliable and durable medium so as to constitute an accurate copy in accordance with Article 1360 of the French Civil Code.

Article 5: Terms of Organization and Execution of Lessons

5.1. Session Format

Each online lesson session has a strict duration of 60 minutes. Lessons take place remotely via the videoconferencing platform specified by the Seller.

5.2. Booking Terms and Schedule Access

All lesson sessions must be booked in advance. Access to the online booking schedule is only opened and viewable by the Customer after validation and full payment for the service or lesson package. Bookings are subject to availability as shown on the schedule.

5.3. Validity Period of Lesson Packages

To ensure consistent educational progress, each lesson package has a strict validity period of one (1) rolling month (date-to-date), starting on the day the first lesson session of the package actually takes place (for example: if the first session takes place on the 13th of the month, the package is valid until the 13th of the following month).

Upon expiration of this one-month rolling period, any unused lessons included in the package are permanently forfeited. They shall not be eligible for any refund, compensation, or rollover to a subsequent period.

The package must be activated within 3 months following its purchase. Beyond this period, any unused lessons included in the package are permanently forfeited. They shall not be eligible for any refund, compensation, or rollover to a subsequent period.

5.4. Cancellation and Rescheduling Policy

The Customer may reschedule or modify the date of a lesson within the validity period of their package, subject to compliance with the following conditions:

  • More than 12 hours before the lesson: Rescheduling or cancellation of a session is possible free of charge up to 12 hours before the scheduled start of the lesson (Example: for a lesson scheduled at 1:15 PM, cancellation or rescheduling requests remain possible free of charge until 1:15 AM on the same day). The session is then re-credited to the Customer's account.

  • Less than 12 hours before the lesson: Past this 12-hour notice period, or in the event of a Customer no-show at the time of the online lesson, the session is considered fully due. No rescheduling or refund will be granted, and the lesson will be deducted from the Customer's package.

Article 6: Payment and Security

Payment is made by credit/debit card via a secure online payment system operated by a certified service provider (Stripe / PayPal). Transmitted information is encrypted according to industry standards and does not transit unencrypted over the Seller's network.

In accordance with Article L. 133-8 of the French Monetary and Financial Code (Code monétaire et financier), the commitment to pay made by card is irrevocable. If it is impossible to debit the card or if the payment is rejected, the sale is immediately terminated by operation of law and access to the booking schedule is suspended.

Article 7: Right of Withdrawal and Express Waiver

In accordance with Article L. 221-18 of the French Consumer Code (Code de la consommation), individual consumers have a right of withdrawal of fourteen (14) calendar days from the conclusion of the contract (date of purchase of the lesson or package) without having to justify reasons.

However, in accordance with Article L. 221-28 1° and 13° of the French Consumer Code, if the Customer wishes to schedule and take lessons before the end of this 14-day period, they must make an express request when making their first booking. By agreeing to start the execution of the services before the end of the legal period, the Customer expressly waives their right of withdrawal for all sessions fully executed prior to the exercise of their right. If the customer withdraws during the package while one or more lessons have already been provided with their agreement, an amount proportional to the lessons already delivered will be withheld from their refund.

To exercise their right of withdrawal within the 14-day period, the Customer must notify their clear decision by email to: prof.nassimbounabi@gmail.com.

Article 8: Warranties and Liability

The Seller undertakes to perform his teaching services with all required care, diligence, and professionalism, under an obligation of means (obligation de moyens). The Seller cannot be held responsible for the Customer's failure to achieve their personal language goals, as the success of the training intrinsically depends on the student's involvement, personal work, and consistency.

The Seller declines all liability in the event of technical malfunctions of the internet network or third-party IT tools used by the Customer preventing the normal conduct of the online lesson.

Article 9: Intellectual Property Rights

All content, educational materials, texts, exercises, videos, images, or working documents provided or presented by the Seller as part of the lessons are protected under intellectual property law and remain the exclusive property of the Seller.

No transfer of rights is effected through these GTCS. Any reproduction, representation, modification, public sharing, or resale of these materials by the Customer, for any reason whatsoever, is strictly prohibited without the prior written consent of the Seller.

Article 11: Force Majeure Clause

The performance of the Seller's obligations hereunder is suspended upon the occurrence of a fortuitous event or force majeure (as defined by Article 1218 of the French Civil Code, including general outages of national telecommunications networks or severe illness of the teacher) preventing its execution. The Seller will notify the Customer of the occurrence of such an event as soon as possible, and the impacted lessons will be rescheduled free of charge.

Article 12: Protection of Personal Data (GDPR)

In accordance with the General Data Protection Regulation (GDPR No. 2016/679) and the French Data Protection Act (Loi Informatique et Libertés), the Seller, Nassim BOUNABI, implements personal data processing (name, email address, billing and connection data) necessary for the performance of this contract (order management, billing, scheduling via Calendly, lessons via Google Meet, communication via Systeme.io, and secure payments via Stripe or PayPal).

The Customer is informed that certain technical service providers are located outside the European Union (United States); these transfers are strictly governed by Standard Contractual Clauses of the European Commission.

Billing data is retained for 10 years (statutory obligation). Regarding course materials (PDF, Anki, Audios) shared on Google Drive, Customer access is maintained for a strict period of 3 years from their last lesson session. Past this period, access will be revoked. It is the Customer's responsibility to download their materials before the expiration of this period.

The Customer has the right to access, rectify, erase, limit, port, and object to their data, which they may exercise by email to: prof.nassimbounabi@gmail.com. They also have the right to lodge a complaint with the CNIL (www.cnil.fr).

Full details regarding the collection, security, and processing of this data can be viewed in the Privacy Policy freely accessible on the website www.profnassim.com.

Last updated: May 27, 2026